Terms and Conditions

Home Access. By submitting your service subscription request online, you authorize Tidy Bear and its helpers to access your property (or another location you designate) for the purpose of managing the placement and retrieval of your waste and recycling bins. By subscribing to our service, you confirm that you have the right to grant Tidy Bear and its helpers access to the designated property. It is your responsibility to ensure that Tidy Bear has full access to your waste and recycling bins on the scheduled service dates. If Tidy Bear or its helpers are unable to provide service due to lack of access, no credit or refund will be provided.

Service. Tidy Bear or its helpers will take out your waste and/or recycling bins on your designated trash day. After your waste and recycling items are collected, Tidy Bear will return your bins to the original storage location. You agree that, for a flat monthly fee, Tidy Bear will take out and return one waste bin and one recycling bin per week, amounting to two service visits per week, or eight visits per month.

Bin Access. You must ensure that Tidy Bear or its helpers have access to your bins on the scheduled service day. This may include providing gate codes, lock combinations, security guard verification, and ensuring that pets are relocated from bin storage areas. If Tidy Bear is unable to access your bins for any reason, service will not be provided that week, and no credit or refund will be issued. Tidy Bear reserves the right to decline service for any reason.

Pricing. You agree to pay Tidy Bear the current monthly service fee plus applicable sales taxes. As of October 1, 2024, the base monthly service fee is $49.00 plus applicable taxes. Tidy Bear reserves the right to adjust the monthly service fee at any time.

Price Changes. While Tidy Bear strives to keep pricing competitive, external factors may result in cost increases. If Tidy Bear changes the monthly service fee, you will receive a two-month notice. You may cancel at any time if you disagree with the price change. If you do not cancel, the new monthly rate will apply.

Billing. Service is billed at the beginning of each month and continues on a recurring monthly basis to ensure uninterrupted service unless you specifically request cancellation.

Applicable Taxes. All applicable local, state, and federal taxes will be added to the recurring monthly service fee.

Payment Terms. By accepting these terms, you enroll in the Tidy Bear Payment Plan and agree to the Tidy Bear Recurring Payment Terms and Conditions. You authorize Tidy Bear to charge the payment method and account you specified according to your selected Payment Plan. Tidy Bear’s services will automatically renew at the end of each period unless canceled as per the terms.

Cancellation. Either party may cancel the service with one month’s notice, except in cases where special volume pricing applies. Cancellations must be made online at [website URL] or by contacting support at thetidybearservices@gmail.com. No partial credit or refunds will be given for cancellations during the month.

Pets. The homeowner/resident is responsible for containing and restraining pets.

Vehicles. Tidy Bear will place your waste and recycling bins with care at the curbside for city pick-up. However, Tidy Bear is not responsible for any damage to vehicles or bins caused by vehicle movement.

Safety Issues. The homeowner/resident is responsible for maintaining compliance with city safety codes related to fencing, gates, and other safety issues.

Customer Satisfaction. Our goal is your satisfaction. If a job is not completed to your satisfaction, please notify Tidy Bear within seven days, so we can resolve the issue promptly.

Changes to Tidy Bear. We may modify, suspend, limit, or discontinue Tidy Bear services or any part of it at any time. Terms of this Agreement may also be amended by posting revised terms on the Tidy Bear website. Continued use of Tidy Bear services after any changes implies acceptance of the revised terms.

Contact Information. For assistance, please contact customer support at thetidybearservices@gmail.com.

Short-Term Rental Liability for HOA Fines. If the property is designated for short-term rental use, Tidy Bear is not liable for any fines or penalties from the Homeowner Association (HOA) related to improper bin management. The customer is responsible for following HOA rules and will indemnify Tidy Bear from any consequences.

Disputes/Binding Arbitration. Any disputes arising from or relating to this Agreement are subject to binding arbitration under the terms set forth in the Tidy Bear Conditions of Use. By using Tidy Bear, you agree to these terms.

Disclaimer. Tidy Bear is not liable for any damage to your waste or recycling bins or any property damage caused by acts of nature, fire, vandalism, or misuse. Tidy Bear is also not responsible for damage to vehicles that may collide with bins.

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Recurring Payments Terms & Conditions

By accepting these terms, you authorize Tidy Bear to bill the payment method and account you provided. Your Tidy Bear service will automatically renew according to the period you selected, whether monthly, biannual, or annual. Tidy Bear will charge your payment method each time the service renews unless you cancel in accordance with these terms.

Automatic Renewal. The service will automatically renew at the end of your Payment Plan period unless canceled beforehand.

Payment Declines. If payment is declined, you authorize Tidy Bear to retry for up to 20 consecutive days. Failure to process payment may result in cancellation of service.

Cancellation. Cancellations must be made more than one month before the billing date, except for special volume pricing. If canceled, you are responsible for paying the next month’s service fee unless done before the billing date.

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Messaging and Email Terms & Conditions

When you opt-in, you agree to receive recurring automated marketing and informational text messages and emails from Tidy Bear at the number you provided. Message frequency may vary, and you can opt-out anytime by replying “STOP” (Message and data rates may apply) or clicking “unsubscribe” in your email.

Messaging Cancellation. You can cancel at any time by texting “STOP.” For more information, text “HELP” or email thetidybearservices@gmail.com.

Transfer of Number. Before changing or transferring your mobile number, please inform Tidy Bear by replying “STOP” or emailing thetidybearservices@gmail.com.